Abrazo Sofia Hotel by HMG
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酒店简况
最早入住时间： | 14:00 |
|---|---|
最晚退房时间： | 12:00 |
早餐 | 供应早餐 |
宠物 | 不得携带宠物。 |
儿童 | 该酒店可接待儿童入住 |
设施
Wi-Fi
停车
空调
机场巴士
健身中心
前台 24 小时服务
进一步了解Abrazo Sofia Hotel by HMG
Abrazo Sofia Hotel by HMG
Situated in Sofia, less than 1 km from Banya Bashi Mosque, Abrazo Sofia Hotel by HMG features accommodation with a fitness centre, private parking, a garden and a terrace.
评价出处：
团体旅客
UK
评价日期：2026年5月21日
入住日期：2026年5月
Decent Hotel
We started & ended our Mercury Journey Through the Balkans adventure at this hotel.
First visit
Check in was a bit of a farce, took an absolute age to hand out room keys to 17 people on a Mercury group tour.
Spacious room with a large comfortable bed, pillows not so. Minibar fridge, tea/coffee making facilities, adequate hanging & drawer space, 2 charging points beside the bed, wifi good, aircon good, complimentary water x 2 daily, tiny inroom safe which had been closed by a previous guest!!! so had to run to reception to get a master key.
Room was not sound proofed as we could hear the trams outside.
Bathroom had a walk-in shower with shower gel & shampoo dispensers, soap dispenser at basin, hairdryer. No shelf space for soap bags & toiletries.
Buffet breakfast had the usual hot & cold choices with fried/scrambled eggs, sausage, bacon, rolls, ham, cheeses, waffles, French toast, good coffee machine & fruit juice machine & a selection of sweet delights.
Friendly & helpful staff.
As a group we had a welcome 3 course dinner in the restaurant which was very disappointing, tasteless & under seasoned. Was supposed to be a traditional meal with local entertainment!! No draught beer in the bar.
Hotel location was a bit out of the way. No restaurants or bars in the local vicinity & a 25+ minute walk to the city centre.
Second visit.
Quicker checkin.
Different room not facing the street, a lot quieter.
Same description for the room including the problem with the safe. Why do the staff not check that the safe is open, not a difficult job!!!
Bathroom same.
Breakfast same.
Farewell dinner was in local restaurant with entertainment.
Part of a Mercury Balkans holiday tour group.
First visit
Check in was a bit of a farce, took an absolute age to hand out room keys to 17 people on a Mercury group tour.
Spacious room with a large comfortable bed, pillows not so. Minibar fridge, tea/coffee making facilities, adequate hanging & drawer space, 2 charging points beside the bed, wifi good, aircon good, complimentary water x 2 daily, tiny inroom safe which had been closed by a previous guest!!! so had to run to reception to get a master key.
Room was not sound proofed as we could hear the trams outside.
Bathroom had a walk-in shower with shower gel & shampoo dispensers, soap dispenser at basin, hairdryer. No shelf space for soap bags & toiletries.
Buffet breakfast had the usual hot & cold choices with fried/scrambled eggs, sausage, bacon, rolls, ham, cheeses, waffles, French toast, good coffee machine & fruit juice machine & a selection of sweet delights.
Friendly & helpful staff.
As a group we had a welcome 3 course dinner in the restaurant which was very disappointing, tasteless & under seasoned. Was supposed to be a traditional meal with local entertainment!! No draught beer in the bar.
Hotel location was a bit out of the way. No restaurants or bars in the local vicinity & a 25+ minute walk to the city centre.
Second visit.
Quicker checkin.
Different room not facing the street, a lot quieter.
Same description for the room including the problem with the safe. Why do the staff not check that the safe is open, not a difficult job!!!
Bathroom same.
Breakfast same.
Farewell dinner was in local restaurant with entertainment.
Part of a Mercury Balkans holiday tour group.
商务旅客
评价日期：2026年6月19日
入住日期：2025年11月
Problem-solving is not within their competencies.
Arrogant and completely incapable of solving problems. They do not even respond to complaint emails.
独行旅客
评价日期：2026年1月28日
入住日期：2026年1月
Other Hotels offer better solutions
Bad experience, booked from 26 to 28 February in another HMG structure in the center. Forced by HMG to move to the less central Abrazo hotel, after one day, 27 afternoon I am "asked" to leave the hotel due to "overbooking". They had transferred me to another hotel considering one night and not two as per booking. Imagine my disappointment, I was in bed after a tiring day. They would have moved me to another hotel, without considering my disappointment and discomfort. Solution found through Booking with full refund of the stay and last night in another structure. It was not my first choice, however, to you the considerations on the service offered.
团体旅客
评价日期：2026年1月5日
入住日期：2026年1月
Uninterested and rude staff
The minibar in the room didn’t work. One night, the hot water stopped and we had to round it off with cold water while taking a bath. January's weather -7 degrees!!! The watch at the front desk said nothing but what to do. Our efforts to reach the hotel manager the next day were wasted. They didn’t even reply to the email we wrote
情侣
评价日期：2025年10月8日
入住日期：2025年9月
Good accommodation
The venue is set within a 15-minute walk from the city center. The staff is friendly and the breakfast very complete.
The rooms are small but cozy.
The rooms are small but cozy.
位置
bulevard "Hristo Botev" 116, 索菲亚, 1000, 保加利亚|距离市中心 1.15公里
入住和退房
最早入住时间：
14:00
最晚退房时间：
12:00
实用资讯
该酒店可接待儿童入住
请联系酒店获取有关添加额外床位的详情。
2岁及以下
免费
不得携带宠物。
供应早餐
早餐价格
房价信息请详询酒店
早餐时间
星期一至星期五07:30到10:00, 星期六至星期日08:00到10:30
此酒店可使用以下支付方式：
Cash