索非亚之家酒店 - 美憬阁系列
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酒店简况
最早入住时间： | 15:00 |
|---|---|
最晚退房时间： | 11:00 |
早餐 | 供应早餐 |
宠物 | 可携带宠物，需额外收费 |
儿童 | 该酒店可接待儿童入住 |
设施
Wi-Fi
停车
空调
机场巴士
游泳池
健身中心
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索非亚之家酒店 - 美憬阁系列
Located in Lozenetz district just 3.5km from the city center. Maison Sofia MGallery is a cozy five star hotel within 10 minutes walking distance to Paradise Mall. Maison Sofia MGallery offers 99 rooms with a view of the hotel's splendid garden.
评价出处：
团体旅客
评价日期：2026年2月16日
入住日期：2026年2月
Wonderful stay!!
Structure strategically located in a great location. Professional, patient and welcoming staff. Available at customers' requests. I thank Ves, Michaela, Alessia and all the staff. Clean, tidy rooms and only flaw so hot on arrival because they had turned on the heating in the room. We had dinner and enjoyed good food inside the structure. Thanks for everything
酒店回复
评价日期：2026年2月25日
Dear Valued Guest,
Thank you for the great review of our hotel and the kind mentioning our team members! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Dellan Doichev
Rooms Division Manager
Thank you for the great review of our hotel and the kind mentioning our team members! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Dellan Doichev
Rooms Division Manager
独行旅客
评价日期：2026年1月12日
入住日期：2026年1月
fantastic
Fantastic hotel, very young and very nice staff, very reasonable price (60 euros in January), luxurious thermal pool, sauna, fitness, gigantic shopping center nearby.. Only flat, metro station 15 minutes walk. Take bus 73.
酒店回复
评价日期：2026年1月15日
Dear Valued Guest,
Thank you for the great review of our hotel and especially for your kind words about our team members - it really means a lot to all of us! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Dellan Doichev
Rooms Division Manage
Thank you for the great review of our hotel and especially for your kind words about our team members - it really means a lot to all of us! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Dellan Doichev
Rooms Division Manage
匿名旅客
评价日期：2026年7月5日
入住日期：2026年6月
This is not a true 5-star hotel. Our AC was broken for the first two nights, the sauna and jacuzzi were out of order, and breakfast had very few options. The worst part was the pool—it’s open to outside guests for swimming lessons, making it incredibly noisy and feeling like a public municipal pool. Very let down given how much we paid.
匿名旅客
评价日期：2026年5月10日
入住日期：2026年5月
The hotel claims to have soundproof windows. However, if you're unlucky to get a room facing the main boulevard, you'll be hearing all traffic day and night. And this is a very busy boulevard. This is the reason why I can't give it a higher rating.
商务旅客
评价日期：2026年5月1日
入住日期：2026年4月
A boutique hotel with great potential but needing a bit of care
MGallery Maison Sofia is a high end boutique hotel located in a residential area about 30 minutes walk from central Sofia. In many ways I had an excellent stay there, but the hotel has both clear strengths and clear weaknesses:
Strengths:
- Loved the boutique hotel feel, and when you are in the hotel, and especially around the garden, it feels really nice and welcoming;
- Loved the pool and spa area on the lower floor: large and warm pool, sauna, hammam, gym - this was in every possible way the highlight of the hotel even though not everything is in working order (e.g. jacuzzi doesn't work);
- Rooms feel nice and tastefully decorated. I really liked it
- Based on my Accor status my room was upgraded which was vey nice.
- Staff were generally nice
Weaknesses:
- The first obvious limitation is the location. Given how compact Sofia is, it is clear that there are a lot of far more central options at similar price and luxury points which many people may prefer. Having said that, the hotel is convenient to the airport and to public transport
- The second clear weakness is that the hotel really needs better repairs and maintenance. I was upgraded to a nice suite but the shower temperature control didn't work, the mini fridge didn't work at all (it was plugged but did not cool at all), as mentioned, in the pool area, jacuzzi didn't work and so on
- Service was also hit and miss. Many staff are really nice and helpful, but for instance, I had breakfast included in my fare and as I was leaving early the last morning, asked how it worked and was offered a "take away breakfast" to pick up from reception before leaving. This was ordered and reconfirmed... but when I checked out, was nowhere to be found. The reception person looked in various places around the hotel for about 10 minutes until I had to ask him to give up as my taxi was waiting anyway. Not a huge deal but still disappointing. On the day I arrived, there were no bath towels or mat in my room, only two small hand towels. Frankly, that is pretty basic to check that you have put towels in a room. Not great! No bathrobe either (convenient for a hotel with pool!) though I asked at reception and it was brought promptly. At breakfast, things were not always replenished. One morning, it took over 20 minutes for yoghurt to be replaced (and it was not even that good yoghurt which is a bit shocking in Bulgaria! Tarator was not too good either). Some policies are also a bit strange like only 2 coffee pods per room (1 regular 1 decaf), and water bottle was only replaced on one day.
So on balance I'd say that it worked for me, I loved the pool and spa area, and I really enjoyed my stay, and the location is what it is. However, I do think that the hotel needs to improve maintenance and tighten service.
Strengths:
- Loved the boutique hotel feel, and when you are in the hotel, and especially around the garden, it feels really nice and welcoming;
- Loved the pool and spa area on the lower floor: large and warm pool, sauna, hammam, gym - this was in every possible way the highlight of the hotel even though not everything is in working order (e.g. jacuzzi doesn't work);
- Rooms feel nice and tastefully decorated. I really liked it
- Based on my Accor status my room was upgraded which was vey nice.
- Staff were generally nice
Weaknesses:
- The first obvious limitation is the location. Given how compact Sofia is, it is clear that there are a lot of far more central options at similar price and luxury points which many people may prefer. Having said that, the hotel is convenient to the airport and to public transport
- The second clear weakness is that the hotel really needs better repairs and maintenance. I was upgraded to a nice suite but the shower temperature control didn't work, the mini fridge didn't work at all (it was plugged but did not cool at all), as mentioned, in the pool area, jacuzzi didn't work and so on
- Service was also hit and miss. Many staff are really nice and helpful, but for instance, I had breakfast included in my fare and as I was leaving early the last morning, asked how it worked and was offered a "take away breakfast" to pick up from reception before leaving. This was ordered and reconfirmed... but when I checked out, was nowhere to be found. The reception person looked in various places around the hotel for about 10 minutes until I had to ask him to give up as my taxi was waiting anyway. Not a huge deal but still disappointing. On the day I arrived, there were no bath towels or mat in my room, only two small hand towels. Frankly, that is pretty basic to check that you have put towels in a room. Not great! No bathrobe either (convenient for a hotel with pool!) though I asked at reception and it was brought promptly. At breakfast, things were not always replenished. One morning, it took over 20 minutes for yoghurt to be replaced (and it was not even that good yoghurt which is a bit shocking in Bulgaria! Tarator was not too good either). Some policies are also a bit strange like only 2 coffee pods per room (1 regular 1 decaf), and water bottle was only replaced on one day.
So on balance I'd say that it worked for me, I loved the pool and spa area, and I really enjoyed my stay, and the location is what it is. However, I do think that the hotel needs to improve maintenance and tighten service.
酒店回复
评价日期：2026年5月8日
Dear valued Guest,
Thank you very much for taking the time to share such detailed feedback following your stay at Maison Sofia MGallery.
We are delighted to know that you enjoyed your stay and the friendliness of our team.
At the same time, we sincerely regret the inconveniences you encountered regarding maintenance issues and some inconsistencies in service. Your comments regarding the shower controls, minibar, spa equipment, housekeeping details, breakfast replenishment, and the missed takeaway breakfast have been noted with great attention and will be shared with the relevant teams for immediate review and improvement.
We truly appreciate your balanced and constructive feedback, as it helps us identify where we must do better to provide the level of experience our guests expect and deserve.
Thank you once again for your kind words and valuable observations. We hope to have the opportunity to welcome you again in the future and provide you with an even smoother and more enjoyable stay.
Kind regards,
Dellan
Rooms Division Manager
Thank you very much for taking the time to share such detailed feedback following your stay at Maison Sofia MGallery.
We are delighted to know that you enjoyed your stay and the friendliness of our team.
At the same time, we sincerely regret the inconveniences you encountered regarding maintenance issues and some inconsistencies in service. Your comments regarding the shower controls, minibar, spa equipment, housekeeping details, breakfast replenishment, and the missed takeaway breakfast have been noted with great attention and will be shared with the relevant teams for immediate review and improvement.
We truly appreciate your balanced and constructive feedback, as it helps us identify where we must do better to provide the level of experience our guests expect and deserve.
Thank you once again for your kind words and valuable observations. We hope to have the opportunity to welcome you again in the future and provide you with an even smoother and more enjoyable stay.
Kind regards,
Dellan
Rooms Division Manager
位置
36, ul. Atanas Dukov Str, 索菲亚, 1407, 保加利亚|距离市中心 3.37公里
入住和退房
最早入住时间：
15:00
最晚退房时间：
11:00
实用资讯
该酒店可接待儿童入住
所有年龄段
每人每晚¥235 (EUR30)
2岁及以下
免费
可携带宠物，需额外收费
供应早餐
早餐价格
¥196（约EUR 25.02）/人
早餐时间
星期一至星期日07:00到10:30
如果您在预订需预付房价时要求发票，请在特殊要求（选填）栏内填写该请求及贵公司的信息。 为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。 A damage deposit of EUR 51 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. It is obligatory to wear pool cap in the swimming pool of the hotel.
此酒店可使用以下支付方式：
Cash