艾克塞西尔剧院酒店
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酒店简况
最早入住时间： | 15:00 |
|---|---|
最晚退房时间： | 12:00 |
宠物 | 可免费携带宠物 |
设施
Wi-Fi
空调
前台 24 小时服务
餐厅
禁止吸烟
洗衣
进一步了解艾克塞西尔剧院酒店
艾克塞西尔剧院酒店
Just 400 metres from the Opéra Garnier district, with access to both Gare du Nord and Gare de l'Est Stations by bus, Excelsior Opera offers accommodation with free WiFi.
评价出处：
情侣
评价日期：2026年8月21日
入住日期：2026年8月
An ideal hotel
An excellent hotel.
It is my second time and I highly recommend it. Between the location, the staff, the rooms, and the cleanliness, it is an ideal value for money for a stay in Paris
It is my second time and I highly recommend it. Between the location, the staff, the rooms, and the cleanliness, it is an ideal value for money for a stay in Paris
酒店回复
评价日期：2026年8月26日
Bonjour DavidaS3919PN,
Quel plaisir de vous lire, et surtout de savoir que votre deuxième séjour parmi nous a été à la hauteur du premier !
Nous sommes ravis que vous ayez retrouvé tout ce qui fait l’expérience de l’Hôtel Excelsior Opéra : notre emplacement, l’accueil de notre équipe, le confort des chambres et la propreté de l’établissement.
Votre fidélité et votre recommandation sont particulièrement appréciées par toute notre équipe. Nous espérons avoir le plaisir de vous recevoir une troisième fois très prochainement !
Bien cordialement,
Fatma
Quel plaisir de vous lire, et surtout de savoir que votre deuxième séjour parmi nous a été à la hauteur du premier !
Nous sommes ravis que vous ayez retrouvé tout ce qui fait l’expérience de l’Hôtel Excelsior Opéra : notre emplacement, l’accueil de notre équipe, le confort des chambres et la propreté de l’établissement.
Votre fidélité et votre recommandation sont particulièrement appréciées par toute notre équipe. Nous espérons avoir le plaisir de vous recevoir une troisième fois très prochainement !
Bien cordialement,
Fatma
情侣
评价日期：2026年9月3日
入住日期：2026年8月
Extremely disappointing
€350 charged after checkout
After we checked out, Hôtel Excelsior Opéra charged €350 to my card for alleged damage to the mattress, which we completely dispute.
Despite repeatedly asking for clear evidence proving the damage occurred in our room during our stay, we were never provided with satisfactory documentation. We called them multiple times to ask about the charge, but they were very rude and did not give us the time of day, putting us on hold for a long time and repeatedly passing us from one person to another.
We tried several times to resolve this by email and phone, but emails went unanswered and calls were repeatedly redirected or ended without resolution.
Charging €350 after checkout without providing clear evidence or proper communication is unacceptable. We ultimately had to dispute the charge through our bank because they refused to refund it.
I strongly recommend future guests take photos of their room at check-in and check-out, as we should have done.
After we checked out, Hôtel Excelsior Opéra charged €350 to my card for alleged damage to the mattress, which we completely dispute.
Despite repeatedly asking for clear evidence proving the damage occurred in our room during our stay, we were never provided with satisfactory documentation. We called them multiple times to ask about the charge, but they were very rude and did not give us the time of day, putting us on hold for a long time and repeatedly passing us from one person to another.
We tried several times to resolve this by email and phone, but emails went unanswered and calls were repeatedly redirected or ended without resolution.
Charging €350 after checkout without providing clear evidence or proper communication is unacceptable. We ultimately had to dispute the charge through our bank because they refused to refund it.
I strongly recommend future guests take photos of their room at check-in and check-out, as we should have done.
匿名旅客
评价日期：2026年9月2日
入住日期：2026年8月
Extremely disappointing
€350 charged after checkout
After we checked out, Hôtel Excelsior Opéra charged €350 to my card for alleged damage to the mattress and bedding, which we completely dispute.
Despite repeatedly asking for clear evidence proving the damage occurred in our room during our stay, we were never provided with satisfactory documentation.
We called them multiple times about the charge, but they were extremely rude and dismissive. We were put on hold for long periods, repeatedly passed from person to person, and never given any proper answers.
Charging €350 after checkout without providing clear evidence or proper communication is unacceptable. We ultimately had to dispute the charge through our bank because the hotel refused to refund it.
I strongly recommend future guests take photos of their room at check-in and check-out, as we unfortunately did not.
€350 charged after checkout
After we checked out, Hôtel Excelsior Opéra charged €350 to my card for alleged damage to the mattress and bedding, which we completely dispute.
Despite repeatedly asking for clear evidence proving the damage occurred in our room during our stay, we were never provided with satisfactory documentation.
We called them multiple times about the charge, but they were extremely rude and dismissive. We were put on hold for long periods, repeatedly passed from person to person, and never given any proper answers.
Charging €350 after checkout without providing clear evidence or proper communication is unacceptable. We ultimately had to dispute the charge through our bank because the hotel refused to refund it.
I strongly recommend future guests take photos of their room at check-in and check-out, as we unfortunately did not.
独行旅客
评价日期：2026年8月20日
入住日期：2026年8月
Perfect stay!
A very clean hotel and very well located in the heart of Paris! The rooms are comfortable, the services offered are excellent (special mention for the air conditioning), and it is located right next to the subway!
We are very well welcomed, the staff is very smiling and warm!
I totally recommend this hotel!
We are very well welcomed, the staff is very smiling and warm!
I totally recommend this hotel!
酒店回复
评价日期：2026年8月26日
Bonjour Stay21749653024,
Un grand merci pour ce très bel avis et pour votre recommandation ! Nous sommes ravis que vous ayez apprécié la propreté de l’hôtel, le confort de votre chambre ainsi que notre emplacement au cœur de Paris, à proximité immédiate du métro.
Nous sommes également très heureux que vous ayez particulièrement apprécié la climatisation et, surtout, l’accueil chaleureux de notre équipe. Vos compliments seront transmis à toute l’équipe, qui sera ravie de les lire.
Ce fut un plaisir de vous accueillir et nous espérons avoir le plaisir de vous revoir prochainement lors d’un prochain séjour parisien.
Bien cordialement,
Fatma
Un grand merci pour ce très bel avis et pour votre recommandation ! Nous sommes ravis que vous ayez apprécié la propreté de l’hôtel, le confort de votre chambre ainsi que notre emplacement au cœur de Paris, à proximité immédiate du métro.
Nous sommes également très heureux que vous ayez particulièrement apprécié la climatisation et, surtout, l’accueil chaleureux de notre équipe. Vos compliments seront transmis à toute l’équipe, qui sera ravie de les lire.
Ce fut un plaisir de vous accueillir et nous espérons avoir le plaisir de vous revoir prochainement lors d’un prochain séjour parisien.
Bien cordialement,
Fatma
家庭旅客
评价日期：2026年8月20日
入住日期：2026年8月
Perfect
Thank you very much to Fatima and John, the rooms are clean, the service is great, the hotel is clean.
酒店回复
评价日期：2026年8月20日
Dear NorthStar06085347264,
Thank you very much for your wonderful review! We are delighted to hear that you enjoyed the cleanliness of our rooms and hotel, as well as the quality of our service.
Jean Marc and I are especially grateful for your kind words. It was a pleasure welcoming you, and we hope to have the opportunity to welcome you back to Paris very soon!
Best regards,
Fatma
Thank you very much for your wonderful review! We are delighted to hear that you enjoyed the cleanliness of our rooms and hotel, as well as the quality of our service.
Jean Marc and I are especially grateful for your kind words. It was a pleasure welcoming you, and we hope to have the opportunity to welcome you back to Paris very soon!
Best regards,
Fatma
黄金地段
5 Rue Lafayette, 巴黎第九 区, 巴黎, 75009, 法国|距离市中心 1.44公里
入住和退房
最早入住时间：
15:00
最晚退房时间：
12:00
实用资讯
可免费携带宠物
请联系酒店获取有关添加额外床位的详情。