Regent Berlin
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酒店简况
最早入住时间： | 15:00 |
|---|---|
最晚退房时间： | 12:00 |
进一步了解Regent Berlin
Regent Berlin
The Regent Berlin a classic hotel in the central parts of the city, only a few minute´s walk from e.g. Unter den Linden and Friedrichstrasse. Facilities include reception, bar, restaurant (2 Michelin stars), conference room, WiFi, Sauna and gym. Rooms with bathroom/shower, telephone, TV, DVD player, WiFi, safe (extra charge) and air conditioning. Address: Charlottenstrasse 49, 10117 Berlin, Germany
评价出处：
情侣
评价日期：2024年12月5日
入住日期：2024年12月
Beautiful grand hotel in heart of Berlin.
Beautiful grand hotel in heart of Berlin.
This hotel is truly 5*, it exudes old school glamour.
Fabulous staff, beautiful lobby and Christmas tree and flowers.
Impressive Breakfast in the lovely restaurant which had a real fire burning, with buffet options and then you can order eggs, pancakes etc.
Room was large and had every amenity. Housekeeping brilliant, turn down service at night if wanted.
Sauna (men’s and women’s separate) large and welcome after a chilly day in Berlin. Fitness centre basic but fine for me (treadmills, bikes, free weights up to 40lb, yoga mats, a multi gym machine).
Amazing location, easy walking distance to Checkpoint Charlie, brandenburg gate and Xmas markets at Museum island.
This hotel is truly 5*, it exudes old school glamour.
Fabulous staff, beautiful lobby and Christmas tree and flowers.
Impressive Breakfast in the lovely restaurant which had a real fire burning, with buffet options and then you can order eggs, pancakes etc.
Room was large and had every amenity. Housekeeping brilliant, turn down service at night if wanted.
Sauna (men’s and women’s separate) large and welcome after a chilly day in Berlin. Fitness centre basic but fine for me (treadmills, bikes, free weights up to 40lb, yoga mats, a multi gym machine).
Amazing location, easy walking distance to Checkpoint Charlie, brandenburg gate and Xmas markets at Museum island.
商务旅客
评价日期：2024年11月10日
入住日期：2024年8月
One of the best in Berlin
My second visit to 'The Regent' in Berlin. The staff have the perfect combo of warmth and professional customer service. Everything about this restaurant is 5*L. The lobby, public rooms and the rooms which are large and appointed in a design that incorporated a mixture of classic and current. Big marble bathrooms. My favorite in Berlin. For the quality and lux of this palace, the prices are quite fair. Go.
酒店回复
评价日期：2024年11月11日
Dear guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Regent Guest Service Team
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Regent Guest Service Team
独行旅客
AU
评价日期：2024年10月14日
入住日期：2024年10月
Wonderful stay in a beautiful hotel
I have just spent 4 nights at this lovely hotel. The service is outstanding - throughout my stay I was offered assistance and friendliness from checkin to the bar and restaurant
Housekeeping kept the room spotless
The rooms are lovely and the beds so comfy - I slept so well
I use a wheelchair and the bathroom was good for me and the room had plenty of room
It’s in a good location as I was able to zip up Unter den Linden to the Brandenburg Gate and good shopping nearby - including a great chocolate shop
Unfortunately the hotel is closing in December- it’s a shame as it is so nice to stay in an unique and Individual hotel
Housekeeping kept the room spotless
The rooms are lovely and the beds so comfy - I slept so well
I use a wheelchair and the bathroom was good for me and the room had plenty of room
It’s in a good location as I was able to zip up Unter den Linden to the Brandenburg Gate and good shopping nearby - including a great chocolate shop
Unfortunately the hotel is closing in December- it’s a shame as it is so nice to stay in an unique and Individual hotel
酒店回复
评价日期：2024年11月11日
Dear guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Regent Guest Service Team
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Regent Guest Service Team
情侣
评价日期：2024年10月1日
入住日期：2024年8月
Excellent
Very nice hotel. Unfortunately, we may have booked an indifferent/smoking room and our first was intolerable from walking in. We politely spoke to front desk who was very understanding. He was able to swap rooms and what an enjoyable experience. We will definitely go back. The staff was very friendly and accommodating, breakfast was good too. We were unable to check out the bar because we arrived late most nights but the gym was great!
酒店回复
评价日期：2024年11月11日
Dear guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Regent Guest Service Team
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Regent Guest Service Team
商务旅客
CN
评价日期：2024年9月14日
入住日期：2024年9月
Disappointing
This was my first visit in Berlin and my first stay at a Regent property so I was very much looking forward to it. Sadly it was very disappointing.
Check-in and welcome was bad. I arrived late (around 10:30pm) and check in was rushed. No welcome letter, no mention of what room I was having, no acknowledgement of my diamond elite status, all of which are pretty standard in IHG properties. I was given a room card, shown the restaurant for breakfast and the lifts and that’s it. I asked what room I had and was told it was an upgraded premium room. Not sure what that meant, there is no “premium room”category in the hotel as far as I can tell. I arrived in the room and there was no welcome note, no welcome amenity, nothing. I decided to make a cup of tea but the nespresso machine was not working (flashing red lights after 5 minutes of very loud noises). I called reception for help but there was no answer. I gave up after 3 failed attempts to reach reception and went to bed.
The day after, I went to reception to mention the broken nespresso machine and enquired whether there was any mistake as I did not even receive a welcome note and didn’t know what room type I was given. They said I should have received a letter at check in and a welcome amenity in the room. They did not know why things had gone wrong but they would check. They apologised for not answering the phone and speculated that I called at the change of shifts hence there was no answer. I was also advised that the nespresso machine needed the water tank very full. They mentioned that they do normally upgrade diamond elite members but did not comment further.
They immediately sent a kettle to the room just in case and a welcome tray (which was nice though including some fruit that had seen better days). Apparently, the welcome tray had been put in the wrong room the night before. No welcome letter was provided.
In the afternoon I tried to make a coffee in between meetings (making sure I fill the water tank to the max) but it still didn’t work and ended up flashing red again after some very loud noises. I went downstairs to reception and asked for a replacement nespresso machine. I was told I needed to ensure there is not too much water in the water tank! I just asked for the machine to be replaced. But I then had to leave the room for a meeting so no coffee.
The machine was later seen to and on my second day I finally managed to have a coffee.
I stayed a total of 3 nights. Despite the issues I had raised, at no point did anyone check in to see if everything was OK. I still don’t know what room I had and I must add that despite requesting a room away from the elevator, it was so close, you could actually see the lift when you opened the room door.
This is not a bad hotel. Even the classic rooms (which I believe is the room I had) are spacious, clean and well laid out despite looking dated. The breakfast area is delightful and most of the staff I interacted with were lovely. However, the service I received was far off 5 star standards. The basic nature of the issues I encountered and the complete lack of follow up evidencing the slightest interest in whether I was enjoying my stay is just not acceptable at this end of the market and price range. It certainly did not make my stay particularly enjoyful or justify the nightly rate.
I would not choose to return to Regent Berlin. It hasn’t filled me with confidence about the Regent brand on the whole either (marketed as the epitome of luxury) but as a loyal IHG customer I might give other Regent properties the benefit of the doubt, albeit with toned down expectations.
Check-in and welcome was bad. I arrived late (around 10:30pm) and check in was rushed. No welcome letter, no mention of what room I was having, no acknowledgement of my diamond elite status, all of which are pretty standard in IHG properties. I was given a room card, shown the restaurant for breakfast and the lifts and that’s it. I asked what room I had and was told it was an upgraded premium room. Not sure what that meant, there is no “premium room”category in the hotel as far as I can tell. I arrived in the room and there was no welcome note, no welcome amenity, nothing. I decided to make a cup of tea but the nespresso machine was not working (flashing red lights after 5 minutes of very loud noises). I called reception for help but there was no answer. I gave up after 3 failed attempts to reach reception and went to bed.
The day after, I went to reception to mention the broken nespresso machine and enquired whether there was any mistake as I did not even receive a welcome note and didn’t know what room type I was given. They said I should have received a letter at check in and a welcome amenity in the room. They did not know why things had gone wrong but they would check. They apologised for not answering the phone and speculated that I called at the change of shifts hence there was no answer. I was also advised that the nespresso machine needed the water tank very full. They mentioned that they do normally upgrade diamond elite members but did not comment further.
They immediately sent a kettle to the room just in case and a welcome tray (which was nice though including some fruit that had seen better days). Apparently, the welcome tray had been put in the wrong room the night before. No welcome letter was provided.
In the afternoon I tried to make a coffee in between meetings (making sure I fill the water tank to the max) but it still didn’t work and ended up flashing red again after some very loud noises. I went downstairs to reception and asked for a replacement nespresso machine. I was told I needed to ensure there is not too much water in the water tank! I just asked for the machine to be replaced. But I then had to leave the room for a meeting so no coffee.
The machine was later seen to and on my second day I finally managed to have a coffee.
I stayed a total of 3 nights. Despite the issues I had raised, at no point did anyone check in to see if everything was OK. I still don’t know what room I had and I must add that despite requesting a room away from the elevator, it was so close, you could actually see the lift when you opened the room door.
This is not a bad hotel. Even the classic rooms (which I believe is the room I had) are spacious, clean and well laid out despite looking dated. The breakfast area is delightful and most of the staff I interacted with were lovely. However, the service I received was far off 5 star standards. The basic nature of the issues I encountered and the complete lack of follow up evidencing the slightest interest in whether I was enjoying my stay is just not acceptable at this end of the market and price range. It certainly did not make my stay particularly enjoyful or justify the nightly rate.
I would not choose to return to Regent Berlin. It hasn’t filled me with confidence about the Regent brand on the whole either (marketed as the epitome of luxury) but as a loyal IHG customer I might give other Regent properties the benefit of the doubt, albeit with toned down expectations.
酒店回复
评价日期：2024年9月18日
Dear ChristmasPoinsettia,
It was a great pleasure to welcome you to the Regent Hotel, Berlin.
We certainly value your patronage and trust, and we thank you for taking the time to share your most recent experience at the Regent Hotel with us.
Obviously we are saddened to read that we have dropped the ball and multiple occasions during your recent stay and your experience fell below your expectations.
We have taken good note of your comment regarding the IHG One Rewards member recognition and the challenges you have experienced with the Nespresso machine in your room.
Having said that, we are actively addressing this concerns with our front office team to insure we prevent such negative member recognition from happening again in the future.
Moreover, we make sure our engineering department is replacing the Nespresso machine in your room to provide the perfect coffee experience to our guests.
Indeed, it is only with your feedback that we strive to achieve operational excellence and do hope to restore your trust and confidence in us and in our services.
It is gratifying to know that globally you have enjoyed the specious room, the breakfast buffet and the genuine service of our restaurant team.
They are very much committed to serve with sincerity, care and passion in order to ensure each guest has a memorable stay and experience.
Your personal recognition towards the sincere efforts of our restaurant team has been acknowledged and is very much appreciated.
I will personally ensure that your praise on their genuine hospitality is shared with them. I'm confident they will be delighted to know that their passionate hospitality is being recognized by you.
Once again, I would like to thank you for your patronage and trust, and certainly regret your disappointment with this recent visit.
We certainly hope that we will have the opportunity of welcoming you back again in a not too distant future.
Should you have any further questions or concerns, please do not hesitate to contact us directly.
Kind regards,
Alexander Appel
Front of House Manager
Regent Hotel, Berlin
It was a great pleasure to welcome you to the Regent Hotel, Berlin.
We certainly value your patronage and trust, and we thank you for taking the time to share your most recent experience at the Regent Hotel with us.
Obviously we are saddened to read that we have dropped the ball and multiple occasions during your recent stay and your experience fell below your expectations.
We have taken good note of your comment regarding the IHG One Rewards member recognition and the challenges you have experienced with the Nespresso machine in your room.
Having said that, we are actively addressing this concerns with our front office team to insure we prevent such negative member recognition from happening again in the future.
Moreover, we make sure our engineering department is replacing the Nespresso machine in your room to provide the perfect coffee experience to our guests.
Indeed, it is only with your feedback that we strive to achieve operational excellence and do hope to restore your trust and confidence in us and in our services.
It is gratifying to know that globally you have enjoyed the specious room, the breakfast buffet and the genuine service of our restaurant team.
They are very much committed to serve with sincerity, care and passion in order to ensure each guest has a memorable stay and experience.
Your personal recognition towards the sincere efforts of our restaurant team has been acknowledged and is very much appreciated.
I will personally ensure that your praise on their genuine hospitality is shared with them. I'm confident they will be delighted to know that their passionate hospitality is being recognized by you.
Once again, I would like to thank you for your patronage and trust, and certainly regret your disappointment with this recent visit.
We certainly hope that we will have the opportunity of welcoming you back again in a not too distant future.
Should you have any further questions or concerns, please do not hesitate to contact us directly.
Kind regards,
Alexander Appel
Front of House Manager
Regent Hotel, Berlin
优质地段
Charlotte And Fritz, Charlottenstraße 49, 米特区, 柏林, 10117, 德国|距离市中心 1.67公里
入住和退房
最早入住时间：
15:00
最晚退房时间：
12:00
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