Vert Jerusalem
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酒店简况
最早入住时间： | 14:00 |
|---|---|
最晚退房时间： | 12:00 |
设施
游泳池
洗衣
观光
客房服务
货币兑换
汽车出租
进一步了解Vert Jerusalem
Vert Jerusalem
Kiryat HaLeom, a neighborhood in Jerusalem, is home to Vert Jerusalem. Gush Katif Museum and Shrine of the Book are cultural highlights, and some of the area's activities can be experienced at Mamilla Mall and Liberty Bell Park. Traveling with kids? Consider Museum of Natural History Jerusalem, or check out an event or a game at Teddy Stadium. This hotel features a full-service spa, a restaurant, and a sauna. Additionally, a children's club, dry cleaning, and gift shops/newsstands are onsite. Recreational amenities at the hotel include a sauna.
评价出处：
情侣
评价日期：2026年6月25日
入住日期：2026年6月
An Exceptional Culinary and Service Experience!
An Exceptional Culinary and Service Experience!
During my recent stay at the Vert Hotel Jerusalem, I was fortunate to experience outstanding service from two pillars of the hotel’s culinary team: Mr. Faragi, the Restaurant Manager, and Mr. Assad, the Lobby Lounge Manager.
Both of these gentlemen are the definition of professionalism. They are incredibly courteous, highly attentive, and deeply service-oriented. Their dedication and warm hospitality truly enhanced my overall stay and made a wonderful experience even more memorable.
Much respect and high appreciation to Mr. Faragi and Mr. Assad for their exemplary work!
During my recent stay at the Vert Hotel Jerusalem, I was fortunate to experience outstanding service from two pillars of the hotel’s culinary team: Mr. Faragi, the Restaurant Manager, and Mr. Assad, the Lobby Lounge Manager.
Both of these gentlemen are the definition of professionalism. They are incredibly courteous, highly attentive, and deeply service-oriented. Their dedication and warm hospitality truly enhanced my overall stay and made a wonderful experience even more memorable.
Much respect and high appreciation to Mr. Faragi and Mr. Assad for their exemplary work!
酒店回复
评价日期：2026年6月28日
Hello and thank you very much for the lovely and heartwarming feedback. Thank you for the praise of the team members. We will be happy to pass on your words to them. We are happy to know that you had a perfect stay and look forward to seeing you again on your next visit. Best regards, Racheli Guest Relations Manager
家庭旅客
US
评价日期：2026年7月7日
入住日期：2026年7月
Disappointing stay
I am here to provide a disappointing stay at the hotel. It was our first and last stay.
-We arrived late to the hotel on July 6th, 2026. We met an unpleasant receptionist who took time to set up a charge for two people instead of a singel. She gave us 2 keys. However , only one of them was programed so I could not go to the lounge or enter the room without my husband.
-The refrigirator was not working. It was not plugged in but I did plug it in and still there were no results. We had some parishable items to keep there.
- In the bathroom, there were no ameneties as it should be. Such as a shower hat, cleaning pads etc. We called the front desk but there seem to be an issue with the phone.
- We also noticed that they had shampoo and conditioner on the wall, but no body washe. We used the hand wash that was on the sink.
-In the morning we called again and asked for the ameneties. They said they will deliver asap, but it was never delivered. As we left the room for breakfast, we saw the room cleaner, and he gave us the box with what we asked for. What a shame that a hotel in this capacety does not provide bar soaps and body lotion.
-It did not seem that the room was clearly checked. The missing items and even a unsharpen pencil that was left next to the pad.
-and last, there was a mix up with the bill. I got a bill for only half of the amount, so I am not clear what this is all about. The charges were in shekels, but the [same] receptionist told me its in dollars {untill I put my glasses on]. She, for some reason could not provide a correct bill. And we could not wait for her to see what is going on, as my husband was suppose to go to a meeting.
-Eventhough the manager came out to talk with us, she said she has nothing to do with my complaints and that she cannot help me.
-We arrived late to the hotel on July 6th, 2026. We met an unpleasant receptionist who took time to set up a charge for two people instead of a singel. She gave us 2 keys. However , only one of them was programed so I could not go to the lounge or enter the room without my husband.
-The refrigirator was not working. It was not plugged in but I did plug it in and still there were no results. We had some parishable items to keep there.
- In the bathroom, there were no ameneties as it should be. Such as a shower hat, cleaning pads etc. We called the front desk but there seem to be an issue with the phone.
- We also noticed that they had shampoo and conditioner on the wall, but no body washe. We used the hand wash that was on the sink.
-In the morning we called again and asked for the ameneties. They said they will deliver asap, but it was never delivered. As we left the room for breakfast, we saw the room cleaner, and he gave us the box with what we asked for. What a shame that a hotel in this capacety does not provide bar soaps and body lotion.
-It did not seem that the room was clearly checked. The missing items and even a unsharpen pencil that was left next to the pad.
-and last, there was a mix up with the bill. I got a bill for only half of the amount, so I am not clear what this is all about. The charges were in shekels, but the [same] receptionist told me its in dollars {untill I put my glasses on]. She, for some reason could not provide a correct bill. And we could not wait for her to see what is going on, as my husband was suppose to go to a meeting.
-Eventhough the manager came out to talk with us, she said she has nothing to do with my complaints and that she cannot help me.
酒店回复
评价日期：2026年7月9日
Hello and thank you very much for your feedback. We apologize that your experience did not meet your expectations. We have spoken to you at the hotel and explained the situation and apologized.
We hope that you will give us the opportunity to host you again and ensure a perfect experience.
Best regards,
Racheli Guest Relations Manager
We hope that you will give us the opportunity to host you again and ensure a perfect experience.
Best regards,
Racheli Guest Relations Manager
商务旅客
UK
评价日期：2026年7月3日
入住日期：2026年6月
Dirty room, refused refund, terrible customer service. Avoid.
VERT Hotel Jerusalem - June 23-24, 2026
I stayed at the VERT Hotel for one night and encountered a deeply concerning hygiene issue that was compounded by the hotel's dismissive response to my complaint.
Upon occupying my Room, I discovered significant bloodstains on the bed. This is unacceptable in any hotel, let alone an establishment of this standing. The stains were photographed as evidence.
When I raised this complaint with management the following morning, I was met with a response that blamed me for not reporting the issue immediately and denied responsibility entirely.
The Guest Relations Manager claimed the room had been inspected prior to my arrival, yet provided no explanation for how visible bloodstains could have been missed. The hotel's final position was a blunt refusal to offer any refund.
This response was not only unsatisfactory but insulting. A guest should never be expected to report a serious hygiene breach in the middle of the night, and a professional hotel should take immediate responsibility when such issues are raised.
I cannot recommend this hotel. The combination of poor room hygiene and appalling customer service makes this venue unsuitable. If you value cleanliness and professional management, stay elsewhere.
Label: Avoid
I stayed at the VERT Hotel for one night and encountered a deeply concerning hygiene issue that was compounded by the hotel's dismissive response to my complaint.
Upon occupying my Room, I discovered significant bloodstains on the bed. This is unacceptable in any hotel, let alone an establishment of this standing. The stains were photographed as evidence.
When I raised this complaint with management the following morning, I was met with a response that blamed me for not reporting the issue immediately and denied responsibility entirely.
The Guest Relations Manager claimed the room had been inspected prior to my arrival, yet provided no explanation for how visible bloodstains could have been missed. The hotel's final position was a blunt refusal to offer any refund.
This response was not only unsatisfactory but insulting. A guest should never be expected to report a serious hygiene breach in the middle of the night, and a professional hotel should take immediate responsibility when such issues are raised.
I cannot recommend this hotel. The combination of poor room hygiene and appalling customer service makes this venue unsuitable. If you value cleanliness and professional management, stay elsewhere.
Label: Avoid
酒店回复
评价日期：2026年7月5日
Hello Sam, we replied to you by email in the correspondence between you and the hotel and stated that the room was inspected and these were not blood stains. There were 2 guests, 1 arrived before and 1 arrived at midnight. After inspection, what you mentioned was a red marker or fountain pen.
The house manager inspected your room before you entered and did not find any stains as you stated.
Wishing you all the best
Best regards,
The house manager inspected your room before you entered and did not find any stains as you stated.
Wishing you all the best
Best regards,
情侣
评价日期：2026年6月16日
入住日期：2026年6月
A general satisfied review
The atmosphere was wonderful from the moment we walked in.
We ourselves are not religious so we had to slightly accomodate the fellow hotel atendees.
The service could have been better as we had to ask 3 times for water to be delivered to our room.
The room itself was beautiful, clean, and food was great
We are very likely to return.
We ourselves are not religious so we had to slightly accomodate the fellow hotel atendees.
The service could have been better as we had to ask 3 times for water to be delivered to our room.
The room itself was beautiful, clean, and food was great
We are very likely to return.
酒店回复
评价日期：2026年6月16日
Hello and thank you very much for your feedback. We were very happy to host you and we will always be happy to see you again among our guests. We look forward to seeing you on your next visit.
Best regards,
Racheli Guest Relations Manager
Best regards,
Racheli Guest Relations Manager
团体旅客
评价日期：2026年7月12日
Very good massage
Very good massage! Professional and safe
酒店回复
评价日期：2026年7月12日
Hello and thank you very much for your recommendation. We were very happy to host you and we would always be happy to see you again among our guests. Best regards, Racheli Guest Relations Manager
好地段
Haaliya Street, 1, 耶路撒冷, 91130, 以色列|距离市中心 2.11公里
入住和退房
最早入住时间：
14:00
最晚退房时间：
12:00
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