W蓬德美达酒店
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酒店简况
最早入住时间： | 15:00 |
|---|---|
最晚退房时间： | 12:00 |
宠物 | 可携带宠物，需额外收费 |
设施
Wi-Fi
停车
空调
机场巴士
健身中心
温泉浴
进一步了解W蓬德美达酒店
W蓬德美达酒店
Offering a spa centre and sauna, W Punta de Mita is situated in Punta Mita in Nayarit. The hotel has an outdoor pool and fitness centre, and guests can enjoy a meal at the restaurant.
评价出处：
匿名旅客
评价日期：2026年8月13日
入住日期：2026年8月
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家庭旅客
US
评价日期：2026年6月24日
入住日期：2026年6月
Not a Luxury Experience
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
匿名旅客
评价日期：2026年8月20日
入住日期：2026年8月
Overall, my experience was good. I especially want to highlight the staff: everyone was consistently courteous, professional, and very helpful. I have no complaints whatsoever about the service. The beach is spectacular, and the food I was able to try was excellent.
The main negative point for me was the hotel’s pet policy and, especially, the inconsistency in the information provided. Depending on whom I asked, I received a different answer about where I could and could not go with Cannoli. The hotel presents itself as pet friendly, but in practice I think it would be more accurate to say that it simply accepts pets. You can have your dog in the room and in certain outdoor areas, but pets are not allowed inside any of the restaurants.
This becomes particularly difficult in a destination where the outdoor temperature can feel close to 40°C. If you are traveling alone with your dog, as I was, you essentially have very limited opportunities to enjoy the hotel’s restaurants. One evening I was allowed to dine indoors with Cannoli at Spice Market, which I greatly appreciated, but I was later told that this had been an exception — or more specifically, a mistake — and that I should not have been allowed inside with him.
To me, there is an important difference between a hotel that “accepts pets” and one that is genuinely “pet friendly.” In this respect, I believe the hotel should either reconsider its policy or at least communicate it much more clearly and consistently.
The main negative point for me was the hotel’s pet policy and, especially, the inconsistency in the information provided. Depending on whom I asked, I received a different answer about where I could and could not go with Cannoli. The hotel presents itself as pet friendly, but in practice I think it would be more accurate to say that it simply accepts pets. You can have your dog in the room and in certain outdoor areas, but pets are not allowed inside any of the restaurants.
This becomes particularly difficult in a destination where the outdoor temperature can feel close to 40°C. If you are traveling alone with your dog, as I was, you essentially have very limited opportunities to enjoy the hotel’s restaurants. One evening I was allowed to dine indoors with Cannoli at Spice Market, which I greatly appreciated, but I was later told that this had been an exception — or more specifically, a mistake — and that I should not have been allowed inside with him.
To me, there is an important difference between a hotel that “accepts pets” and one that is genuinely “pet friendly.” In this respect, I believe the hotel should either reconsider its policy or at least communicate it much more clearly and consistently.
家庭旅客
评价日期：2026年8月9日
入住日期：2026年8月
Absolutely the Worst Resort Experience We’ve Ever Had
Our visit to the W Punta de Mita was, without question, the worst resort experience we’ve ever had.
From the moment we arrived, the service was terrible. The staff was consistently rude, dismissive, and made us feel like we were an inconvenience rather than paying guests. For a resort charging luxury prices, the level of hospitality was completely unacceptable.
The property itself was also a huge disappointment. The beach chairs were dirty and worn and the beach felt neglected and was nothing like the luxury experience we expected. Considering the premium prices, there is simply no excuse for the condition of the beach and facilities.
The most disturbing part of our visit happened as we were leaving. A valet employee confronted us during a disagreement and told us, “This is not your country,” and said he could “send people to your room.” We perceived those statements as threatening and intimidating. No guest should ever be spoken to that way, especially by someone representing a luxury resort. Instead of attempting to resolve the situation professionally, we left feeling unsafe.
To put this in perspective, we visited Auberge the day before for essentially the same price. The difference was incredible. The service was warm and attentive, the beach was beautiful and clean, the chairs were comfortable, and the food was outstanding. It was everything a luxury resort should be.
There are far better places to spend your money in Punta Mita. Based on our experience, I cannot recommend the W and would strongly encourage travelers to choose one of the many other exceptional resorts in the area instead.
From the moment we arrived, the service was terrible. The staff was consistently rude, dismissive, and made us feel like we were an inconvenience rather than paying guests. For a resort charging luxury prices, the level of hospitality was completely unacceptable.
The property itself was also a huge disappointment. The beach chairs were dirty and worn and the beach felt neglected and was nothing like the luxury experience we expected. Considering the premium prices, there is simply no excuse for the condition of the beach and facilities.
The most disturbing part of our visit happened as we were leaving. A valet employee confronted us during a disagreement and told us, “This is not your country,” and said he could “send people to your room.” We perceived those statements as threatening and intimidating. No guest should ever be spoken to that way, especially by someone representing a luxury resort. Instead of attempting to resolve the situation professionally, we left feeling unsafe.
To put this in perspective, we visited Auberge the day before for essentially the same price. The difference was incredible. The service was warm and attentive, the beach was beautiful and clean, the chairs were comfortable, and the food was outstanding. It was everything a luxury resort should be.
There are far better places to spend your money in Punta Mita. Based on our experience, I cannot recommend the W and would strongly encourage travelers to choose one of the many other exceptional resorts in the area instead.
酒店回复
评价日期：2026年8月12日
Dear jillrJ8440QN,
Thank you for taking the time to share your experience with us. We are genuinely sorry to learn that your visit did not reflect the welcoming and thoughtful hospitality we strive to provide to all of our guests and visitors.
We take your comments very seriously, particularly those regarding your interaction with a member of our team and how that interaction made you feel. The wellbeing and sense of comfort of our guests and visitors are extremely important to us, and the concerns you have raised warrant appropriate attention and follow-up.
We would appreciate the opportunity to learn more about what occurred and review the circumstances with the appropriate teams. We invite you to contact the hotel directly so that we may connect with you and give your experience the attention it deserves.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your experience with us. We are genuinely sorry to learn that your visit did not reflect the welcoming and thoughtful hospitality we strive to provide to all of our guests and visitors.
We take your comments very seriously, particularly those regarding your interaction with a member of our team and how that interaction made you feel. The wellbeing and sense of comfort of our guests and visitors are extremely important to us, and the concerns you have raised warrant appropriate attention and follow-up.
We would appreciate the opportunity to learn more about what occurred and review the circumstances with the appropriate teams. We invite you to contact the hotel directly so that we may connect with you and give your experience the attention it deserves.
Thank you again for bringing this to our attention.
情侣
评价日期：2026年7月22日
入住日期：2026年7月
Best meal!
Had the most memorable and delicious lunch with Francelia and Joan at Chevycheria. We had the tuna tostada and aguachile, safe to say they were the best ceviches we have ever had!
黄金地段
Carr. Federal la Cruz de Huanacaxtle - Punta de Mita Km 8.5, Desarrollo Costa Banderas, Punta Mita, San Ignacio, 63734, 墨西哥|距离市中心 0.81公里
入住和退房
最早入住时间：
15:00
最晚退房时间：
12:00
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可携带宠物，需额外收费
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