伊利图兰精品酒店
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酒店简况
最早入住时间： | 15:00 |
|---|---|
最晚退房时间： | 11:00 |
早餐 | 供应早餐 |
宠物 | 不得携带宠物。 |
儿童 | 该酒店可接待儿童入住 |
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伊利图兰精品酒店
Featuring a sun terrace with a swimming pool, as well as a garden, Irie Tulum is set in Tulum. Among the facilities of this property are a restaurant, a 24-hour front desk and a lift, along with free WiFi throughout the property.
评价出处：
团体旅客
评价日期：2026年5月29日
入住日期：2026年5月
helpful shuttle
One thing to keep in mind is that the walk to good restaurants and shops takes a little time—the hotel isn’t right in the middle of the beach‑strip buzz. But for us, the trade‑off was absolutely worth it. The quiet, jungle‑like atmosphere and our private pool made the stay feel peaceful and exclusive. Plus, the staff more than made up for the distance with helpful shuttle and taxi recommendations that made getting around easy.
酒店回复
评价日期：2026年5月29日
Thank you for sharing your experience! We're delighted to hear that the peaceful jungle atmosphere and the privacy of your pool made your stay feel relaxing and exclusive. While we're a short distance from the busiest areas of Tulum, many of our guests appreciate the tranquility and serenity that come with our location. We're also glad our team was able to make getting around easy with helpful shuttle and taxi recommendations. We truly appreciate your kind words and hope to welcome you back to Irie Tulum for another memorable escape soon! ✨
团体旅客
评价日期：2026年6月3日
入住日期：2026年5月
engagement ring stolen and no pool - receptionists kind though
Somewhat disappointed – ENGAGEMENT RING STOLEN!!
I am writing this review with disappointment after our 9-night stay at the Irie Hotel. We booked one of their penthouses for a group of 6, expecting the experience shown in the listing photos. Unfortunately, it was a bit misleading.
The upstairs balcony and private penthouse pool were significantly smaller than advertised — the pool was basically a small plunge pool that could barely fit 2–3 people.
Even more unfortunate, the hotel’s main pool was completely empty and under construction the entire 9 days we were there. Upon arrival on our first day, the owner advised us that it would be ready the next day, but it never was. We had no access to a proper swimming pool at all. Despite this major inconvenience, management offered zero apology, explanation, or compensation.
The most unacceptable issue was the theft of my friend’s engagement ring by a maid. This was a highly sentimental and valuable item. When we reported it to reception, the staff showed almost no sympathy or urgency. There was no real investigation, no follow-up, and no assurance that the responsible maid would be held accountable. We felt completely dismissed and unsupported.
To make matters worse, the bar prices were ridiculously high and we were overcharged on our bill. We believe the hotel should have at least waived some charges or offered compensation for the unusable main pool and the stolen engagement ring — but nothing was done.
Despite this, all 3 receptionists were so lovely and helpful and recommended a lot of lovely restaurants and activities for us to do, I would give them 5 stars alone for being so friendly and helpful!
The hotel’s location is reasonably convenient, although it is not within walking distance to the beach.
Despite the engagement ring being stolen and us losing all trust in the maids and the hotel, I will say the cleaning service itself was good.
I am writing this review with disappointment after our 9-night stay at the Irie Hotel. We booked one of their penthouses for a group of 6, expecting the experience shown in the listing photos. Unfortunately, it was a bit misleading.
The upstairs balcony and private penthouse pool were significantly smaller than advertised — the pool was basically a small plunge pool that could barely fit 2–3 people.
Even more unfortunate, the hotel’s main pool was completely empty and under construction the entire 9 days we were there. Upon arrival on our first day, the owner advised us that it would be ready the next day, but it never was. We had no access to a proper swimming pool at all. Despite this major inconvenience, management offered zero apology, explanation, or compensation.
The most unacceptable issue was the theft of my friend’s engagement ring by a maid. This was a highly sentimental and valuable item. When we reported it to reception, the staff showed almost no sympathy or urgency. There was no real investigation, no follow-up, and no assurance that the responsible maid would be held accountable. We felt completely dismissed and unsupported.
To make matters worse, the bar prices were ridiculously high and we were overcharged on our bill. We believe the hotel should have at least waived some charges or offered compensation for the unusable main pool and the stolen engagement ring — but nothing was done.
Despite this, all 3 receptionists were so lovely and helpful and recommended a lot of lovely restaurants and activities for us to do, I would give them 5 stars alone for being so friendly and helpful!
The hotel’s location is reasonably convenient, although it is not within walking distance to the beach.
Despite the engagement ring being stolen and us losing all trust in the maids and the hotel, I will say the cleaning service itself was good.
酒店回复
评价日期：2026年6月4日
Thank you for taking the time to share your feedback. We are pleased to hear that our reception team made a positive impression during your stay and that you found them helpful and welcoming.
We would, however, like to clarify a few points regarding your experience.
Regarding the missing ring, this matter was discussed with management during your stay. At that time, we were informed that it may have been misplaced and that it was possible someone had taken it. We were also advised that the item was costume jewelry rather than an engagement ring. Nevertheless, we took the matter seriously, immediately spoke with our housekeeping staff, and followed our standard procedures to investigate the situation. No evidence was found to support the allegation that a member of our team had taken the item. We understand the distress caused by a missing personal belonging and regret that it was never located.
With respect to the main pool, an unexpected maintenance emergency required extensive repairs to the bottom of the pool. We sincerely apologize for the inconvenience this caused. However, we would like to clarify that we did not guarantee the pool would be available the following day. Throughout your stay, we communicated openly about the repair process, and as you witnessed, our team worked diligently each day to resolve the issue as quickly as possible.
We are sorry that aspects of your stay did not meet your expectations. Our goal is always to provide a positive experience for our guests, and while unforeseen circumstances occasionally arise, we strive to address them promptly and professionally.
We appreciate your comments and wish you all the best in your future travels.
We would, however, like to clarify a few points regarding your experience.
Regarding the missing ring, this matter was discussed with management during your stay. At that time, we were informed that it may have been misplaced and that it was possible someone had taken it. We were also advised that the item was costume jewelry rather than an engagement ring. Nevertheless, we took the matter seriously, immediately spoke with our housekeeping staff, and followed our standard procedures to investigate the situation. No evidence was found to support the allegation that a member of our team had taken the item. We understand the distress caused by a missing personal belonging and regret that it was never located.
With respect to the main pool, an unexpected maintenance emergency required extensive repairs to the bottom of the pool. We sincerely apologize for the inconvenience this caused. However, we would like to clarify that we did not guarantee the pool would be available the following day. Throughout your stay, we communicated openly about the repair process, and as you witnessed, our team worked diligently each day to resolve the issue as quickly as possible.
We are sorry that aspects of your stay did not meet your expectations. Our goal is always to provide a positive experience for our guests, and while unforeseen circumstances occasionally arise, we strive to address them promptly and professionally.
We appreciate your comments and wish you all the best in your future travels.
独行旅客
评价日期：2026年5月22日
入住日期：2026年5月
Peace & Tranquility
Location is a bit remote for me traveling solo but quiet and peaceful for those seeking such. Front desk staff were amazing. Florence & Josefina were there for every question or even worry I had and offered many recommendations and advice, all of which I took them up on!
Had a penthouse suite for which I thoroughly enjoyed morning dips in my rooftop pool and also the gym & lap pool on a daily basis! Highly recommend!!
Had a penthouse suite for which I thoroughly enjoyed morning dips in my rooftop pool and also the gym & lap pool on a daily basis! Highly recommend!!
酒店回复
评价日期：2026年5月23日
Thank you so much for your wonderful review and for sharing your experience with us! We’re delighted to hear that you enjoyed the peaceful atmosphere and made the most of your stay in the penthouse suite — those morning rooftop pool dips sound like the perfect way to start the day.
A special thank you for recognizing Florence and Josefina. We’re thrilled to hear they made such a positive impact on your stay by providing support, recommendations, and making you feel well taken care of. We’ll be sure to share your kind words with them — they’ll be delighted.
We truly appreciate your recommendation and hope to welcome you back again for another relaxing stay in the future!
A special thank you for recognizing Florence and Josefina. We’re thrilled to hear they made such a positive impact on your stay by providing support, recommendations, and making you feel well taken care of. We’ll be sure to share your kind words with them — they’ll be delighted.
We truly appreciate your recommendation and hope to welcome you back again for another relaxing stay in the future!
匿名旅客
评价日期：2026年2月17日
入住日期：2026年2月
The rooms were clean and the staff were so welcoming. We all especially enjoyed the pool and the breakfasts!
团体旅客
评价日期：2026年7月15日
入住日期：2026年7月
Irie
Seamless experience, good management and staff
好地段
Av. Central #43, Complejo Mayasana, 图卢姆, 77760, 墨西哥|距离市中心 2公里
入住和退房
最早入住时间：
15:00
最晚退房时间：
11:00
实用资讯
该酒店可接待儿童入住
所有年龄段
每人每晚¥136 (USD20)
请联系酒店获取有关添加婴儿床的详情。
不得携带宠物。
供应早餐
早餐选项
美式早餐
早餐时间
星期一至星期日08:00到14:00
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