Jnane Leila
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酒店简况
最早入住时间: | 14:00 |
|---|---|
最晚退房时间: | 12:00 |
进一步了解Jnane Leila
Jnane Leila
Tassoultante, a neighborhood in Marrakech, is home to Jnane Leila. Cinema Megarama and Moroccan Culinary Arts Museum are cultural highlights, and travelers looking to shop may want to visit Jemaa el-Fnaa and Al Mazar Mall. Majorelle Garden and Agdal Gardens are also worth visiting.
评价出处:
团体旅客
评价日期:2025年11月9日
入住日期:2025年11月
Marrakesh
We had a great time with my sister and a friend.
The staff is very attentive, welcoming available and always there for their guests.The hotel is 15 minutes the medina by taxi.We did not rent a car the excursions were at the foot of the hotel the advantage of being on the road of ourika!!!
The big plus the pool very nice, beautiful garden very well maintained in the shade of olive trees, birdsong...
I highly recommend
A typical hotel full of Moroccan charm
The room and bedding were perfect
Do not rely on negative reviews surely from guests used to sanitized hotels.
The staff is very attentive, welcoming available and always there for their guests.The hotel is 15 minutes the medina by taxi.We did not rent a car the excursions were at the foot of the hotel the advantage of being on the road of ourika!!!
The big plus the pool very nice, beautiful garden very well maintained in the shade of olive trees, birdsong...
I highly recommend
A typical hotel full of Moroccan charm
The room and bedding were perfect
Do not rely on negative reviews surely from guests used to sanitized hotels.
家庭旅客
评价日期:2026年5月31日
入住日期:2026年5月
Unprofessional management and poor maintenance ruin a nice setting
A beautiful layout means nothing if the water is dirty and the management doesn't understand basic hospitality. When my wife and I arrived, the pool water was dusty and covered in debris; we had to point it out to the manager just to get it cleaned.
When we asked the same manager for ice for our water, we were treated like we were asking for a massive favor. By the third polite request, he completely ignored me at the bar, refusing to even acknowledge my presence. To make matters worse, the selective enforcement of rules here is glaring. Another guest who brought in outside whiskey was happily given ice and glasses, while we were frozen out for drinking water. A manager is supposed to maintain the property and set the standard for service, but here, he fails at both. Absolutely unprofessional.
When we asked the same manager for ice for our water, we were treated like we were asking for a massive favor. By the third polite request, he completely ignored me at the bar, refusing to even acknowledge my presence. To make matters worse, the selective enforcement of rules here is glaring. Another guest who brought in outside whiskey was happily given ice and glasses, while we were frozen out for drinking water. A manager is supposed to maintain the property and set the standard for service, but here, he fails at both. Absolutely unprofessional.
酒店回复
评价日期:2026年6月1日
Dear Guest,
Thank you for taking the time to share your feedback.
We are sorry to learn that your stay did not meet your expectations and would like to provide some additional context regarding the points you raised.
Regarding your requests for ice, Jnane Leila does not provide loose ice to guest rooms as part of its standard service. Guests are welcome to enjoy water, refreshments, and ice served directly at our bar and dining areas, where our team is always happy to assist. As a result, our staff followed the property's usual procedures during your stay.
We would also like to clarify that our team includes both a manager and a barman, and there may have been some confusion regarding the staff members involved in your interactions.
Concerning the swimming pool, your arrival coincided with a brief but significant windstorm that had affected the Marrakech area shortly beforehand. As our property is surrounded by gardens and natural landscapes, some leaves and debris were temporarily blown into the pool. Once brought to our attention, our team took immediate action to ensure the area met our usual standards.
We fully respect your opinion and understand that every guest experiences a stay differently. While we do not entirely share your assessment, we appreciate your feedback and will take it into consideration. Our aim remains to provide a comfortable and enjoyable stay for all our guests.
Kind regards,
Management
Thank you for taking the time to share your feedback.
We are sorry to learn that your stay did not meet your expectations and would like to provide some additional context regarding the points you raised.
Regarding your requests for ice, Jnane Leila does not provide loose ice to guest rooms as part of its standard service. Guests are welcome to enjoy water, refreshments, and ice served directly at our bar and dining areas, where our team is always happy to assist. As a result, our staff followed the property's usual procedures during your stay.
We would also like to clarify that our team includes both a manager and a barman, and there may have been some confusion regarding the staff members involved in your interactions.
Concerning the swimming pool, your arrival coincided with a brief but significant windstorm that had affected the Marrakech area shortly beforehand. As our property is surrounded by gardens and natural landscapes, some leaves and debris were temporarily blown into the pool. Once brought to our attention, our team took immediate action to ensure the area met our usual standards.
We fully respect your opinion and understand that every guest experiences a stay differently. While we do not entirely share your assessment, we appreciate your feedback and will take it into consideration. Our aim remains to provide a comfortable and enjoyable stay for all our guests.
Kind regards,
Management
独行旅客
UK
评价日期:2026年5月21日
入住日期:2026年5月
