阿里罗酒店
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酒店简况
最早入住时间： | 14:00 |
|---|---|
最晚退房时间： | 12:00 |
宠物 | 不得携带宠物。 |
设施
Wi-Fi
停车
游泳池
前台 24 小时服务
餐厅
禁止吸烟
进一步了解阿里罗酒店
阿里罗酒店
Hotel Arillo is situated next to Trengandin Beach in Noja, on the Cantabrian Coast. The hotel features an outdoor pool, restaurant and rooms with balconies. Rooms at the Arillo are spacious and have free Wi-Fi, and a flat-screen satellite TV.
评价出处：
情侣
评价日期：2026年4月18日
入住日期：2026年4月
Fantastic
Highly recommended. Food and formidable care.
团体旅客
评价日期：2026年7月3日
Stay was a disaster.
"Ideal location, but the stay was a disaster." The breakfast is terrible and of very poor quality. The bathrooms are old and third-world; to make matters worse, there was no hot water for showering at midnight. A complete joke, I do not recommend it at all.
团体旅客
评价日期：2026年6月29日
Terrible treatment, rude owner, and smelling of alcohol.
The owner was shouting at the receptionist when we arrived. She treated us poorly, very rude, questioning our reservation. It smelled of alcohol, and she kept repeating the same thing continuously.
Awful. Never to return again.
Awful. Never to return again.
家庭旅客
评价日期：2026年6月27日
HORRIBLE
Horrible. The owner is rude, unpleasant, and ill-mannered. The only good thing about the place is the location; otherwise, it is outdated, there is no place to sit in the reception area, and the cleanliness leaves much to be desired.
独行旅客
评价日期：2026年6月23日
Very disappointing experience, the manager confronted me and made me cry.
Very disappointing experience, the manager confronted me for politely mentioning the room issues and made me cry.
I very rarely write negative reviews but I felt I had a moral duty to write one. The hotel location and view from restaurant are wonderful but sadly check-in was extremely slow, with the receptionist repeatedly answering phone calls and helping others while I waited. After a long day on the Camino and feeling unwell, I finally reached my room only to find it smelled strongly of bleach. The shutters were stuck so I could not air the room out, the room phone didn't work so I could not call reception, and neither did the sockets. I reported the issues and was told someone would come within an hour. After waiting over 90 minutes, nobody arrived, so I had to go back downstairs despite being exhausted and sick.
The receptionist was initially understanding, but when the manager became involved, the situation turned unpleasant. I was questioned about why I hadn't called from my mobile phone, despite explaining it was dead and couldn't be charged because the sockets weren't working. The receptionist then told me I was 'wasting her time' and 'making her stay later and she wants to go home', and the manager became confrontational. I can speak some Spanish, and unfortunately I understood enough to know that the manager was speaking negatively about me to her colleagues while pointing in my direction and throwing her hands up. It was humiliating and completely unprofessional. I was crying in the lobby. The two seats available said 'no sitting' on them so I was on the floor. I explained I was happy to take a free drink or snack as I was too tired and unwell to find new accommodation as they said they are fully booked (not true as I could see from booking.com) and others arrived after me booked on the spot.
The room issues were frustrating, but the way I was treated was far worse. I left feeling upset, unwelcome, and very disappointed by the lack of professionalism and customer service. I did indeed cancel and left the hotel. Kindness does not cost anything regardless of language barriers.
I very rarely write negative reviews but I felt I had a moral duty to write one. The hotel location and view from restaurant are wonderful but sadly check-in was extremely slow, with the receptionist repeatedly answering phone calls and helping others while I waited. After a long day on the Camino and feeling unwell, I finally reached my room only to find it smelled strongly of bleach. The shutters were stuck so I could not air the room out, the room phone didn't work so I could not call reception, and neither did the sockets. I reported the issues and was told someone would come within an hour. After waiting over 90 minutes, nobody arrived, so I had to go back downstairs despite being exhausted and sick.
The receptionist was initially understanding, but when the manager became involved, the situation turned unpleasant. I was questioned about why I hadn't called from my mobile phone, despite explaining it was dead and couldn't be charged because the sockets weren't working. The receptionist then told me I was 'wasting her time' and 'making her stay later and she wants to go home', and the manager became confrontational. I can speak some Spanish, and unfortunately I understood enough to know that the manager was speaking negatively about me to her colleagues while pointing in my direction and throwing her hands up. It was humiliating and completely unprofessional. I was crying in the lobby. The two seats available said 'no sitting' on them so I was on the floor. I explained I was happy to take a free drink or snack as I was too tired and unwell to find new accommodation as they said they are fully booked (not true as I could see from booking.com) and others arrived after me booked on the spot.
The room issues were frustrating, but the way I was treated was far worse. I left feeling upset, unwelcome, and very disappointed by the lack of professionalism and customer service. I did indeed cancel and left the hotel. Kindness does not cost anything regardless of language barriers.
好地段
Paseo Trengandin, 6, 诺哈, 39180, 西班牙|距离市中心 0.25公里
入住和退房
最早入住时间：
14:00
最晚退房时间：
12:00
实用资讯
不得携带宠物。
请注意，根据2025年2月1日生效的第933/2021号皇家法令，西班牙的酒店在办理入住时可能会要求提供部分个人信息，包括但不限于14岁及以上客人的身份证件、地址、电子邮件和电话号码，以及证明与14岁以下未成年人的关系。
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